What are the Do’s and Don’ts of donating items on the platforms?
- Observe good hygiene when packaging items for delivery and meeting members of the Lets Do Good community.
- During a meet up to share or receive, observe health guidelines. Remember to wash your hands with soap or
use sanitizer and wear a mask.
- Avoid handshakes or hugs.
- The items you share should be clean, good quality and usable. The aim is to dignify and bring joy to others.
- Do not share food, cosmetics or detergents are past their expiry date.
- Do not share weapons, drugs, medicines or highly flammable items.
- Please create time to deliver. You can do it in person or use a reliable proxy even a taxi. Should you not
be able to deliver inform the Receiver an hour ahead of the agreed time, cancel the reservation or advice
another convenient time for you.
Note: Deciding to share and posting a picture in the app or website is usually the easy part. Committing to
the process of delivering the items to the Receiver can be challenging because it calls for honouring your
word, investing time and other resources. We encourage you to remember that you are making a huge difference
in someone’s life. Compassion is not a feeling; it is an action. Do good.
- If you think that you might be late for the pick-up time, please call the Sharer or Receiver and explain
that you are running late. Advise the new time you will meet them and stick to it. You can also let us know
via sms, phone call or email so that we can help.
Stay safe and aware. Please DO NOT share your home or office address with users of the platform you do not
Do not share any personal information to with users you have never met before. Lets Do Good will share your
phone and email address to enable the exchange.
When delivering goods to a Cause for the first time, always be sure to arrange to meet in a public place.
Do not be alone with someone you have never met before. Make sure an exchange takes place in a well-lit busy
and familiar public area.
If you are nervous about meeting a user, please know that this is normal. If you feel unsafe before, during
after the exchange please get in touch with us via phone or email. Should you go ahead with the exchange,
sure it done in public with access to security personal. Your safety should always be a priority.
Do not take pictures of the User – be it a Sharer or Receiver. We are not Saviors, we are caring people
practicing Ubuntu! You are free to post pictures of the items you shared and your experience using the LETS
Do not post offensive, inappropriate or false content on the platform. This is a family friendly platform
aimed to inspire and uplift people. Users that ruin this experience will be banned from the platform and
reported to ZICTA.
Do not create false accounts. One mobile phone number cannot have more than one Lets Do Good account. We
ban a user from accessing our services.
When delivering or receiving items, have the User’s phone number with you to keep in touch with each other
ensure you have the correct location or directions and a pleasant exchange.
Always let people around know that you are going to make a delivery – you can even give the contact details
the Receiver or Sharer to a family member or friend prior to the meet up. You can also go with someone for
Do not share baby food, alcohol, cigarettes, medication nor drugs.
The LETS DO GOOD app and website are 18 years and above platforms, as a User it is your responsibility to
transact with an adult not a minor. Please inform us if you believe you are communicating with a minor.