TERMS AND CONDITIONS

  1. Introduction
  2. Welcome to Lets Do Good Website and App, which is owned by Ideate Innovations (Registration no and address).

    LETS DO GOOD is a digital platform that connects Zambians to each other, local NGOs and businesses to enable sharing of food, clothing, household items and funding support.

    We provide a way for the end user (“Sharer and Receiver” known as The Partner) to communicate his or her reservation for food, clothes, household items or seed funds displayed on our platform (the “Service”).

    These terms and conditions (“ Terms”) apply to any reservation, product or service which are carried out via our website or app (“Platform ”).

    When placing a Reservation Order, Pitch, Investment or Advert (as defined below), the Partner accepts these Terms and thus, the Partner is required to review the Terms thoroughly before the Partner places an order on the Platform.

    Lets Do Good's cookie and privacy policy, as available at all times on the Platform, shall form an integrated part of these Terms and shall be automatically accepted upon acceptance of these Terms.

  3. Lets Do Good’s Concept
  4. The Products are made available for reservation on the Platform, and Partners may reserve the Products by placing a Reservation Order (as defined below) on the Platform.

    The Products are reserved by the Partner when Lets Do Good confirms through a Reservation Confirmation (as defined below).

    Once a Receiver reserves a Product and the Sharer or Sharer accepts the Reservation, the Partner commits to be present at the agreed upon location at the Pick-up time (as defined below) while the Sharer commits to offer the Product (s) for reuse, as specified herein. Both parties have a right of cancellation as defined below.

    LETS DO GOOD is solely arranging the sharing of Products on the Platform on behalf of the Sharer and Receiver, and there shall be no contractual relationship between LETS DO GOOD and the Partner with regard to the Products. LETS DO GOOD has no responsibilities in respect of the quality, quantity, packaging and presentation of Products or fulfilment of the agreement between the Sharer and the Receiver.

    LETS DO GOOD is solely arranging the sharing of Products on the Platform on behalf of the Sharer and Receiver, and there shall be no contractual relationship between LETS DO GOOD and the Partner with regard to the Products. LETS DO GOOD has no responsibilities in respect of the quality, quantity, packaging and presentation of Products or fulfilment of the agreement between the Sharer and the Receiver.

  5. Acceptance
  6. When placing an order on the Platform, the Partner confirms:

    • To be legally capable of entering into binding agreements,
    • To be a sharer or receiving giving away and receiving free items for personal purposes and
    • To be 18 years old and in the possession of a National Registration Card and resident in Zambia.

    By accepting these Terms, the Partner accepts to receive all relevant information in English. Furthermore, the Partner accepts that all agreements between the Partner and LET’S DO GOOD \ and any related information necessary for conducting the Services are Sharer by LETS DO GOOD \ in accordance with LETS DO GOOD’s privacy policy.

    Furthermore, by accepting these Terms, the Partner accepts to receive emails and text messages related to any orders placed by the Partner. This is required by LET’S DO GOOD in order to ensure that the Partner receives all essential notifications related to the order.

    LET’S DO GOOD reserves the right to revise and amend the Terms from time to time. The Partner’s order will be subject to the Terms applicable at the time when the Partner placed the order.

  7. LETS DO GOOD'S contact information and Partner service
  8. +260 964 729 972
    Let’s Do Good
    Northmead, Lusaka
    Zambia

  9. Product and service information
  10. LET’S DO GOOD is exclusively arranging the contract between the Sharer and Receiver and LET’S DO GOOD has no responsibilities in respect of the Products or fulfilment of the contract between the two parties.

    LET’S DO GOOD does not, in any way, manufacture, sell, purchase, Sharer, prepare, produce, process, mark, pack, deliver or handle the Products.

    LET’S DO GOOD has no responsibility for the fulfilment of the contractual obligations towards the Partner regarding the Products, including the manufacturing, sale, purchase, storage, preparation, production, processing, marking, delivery, quality, ingredients, allergens or handling of the Products, and the compliance with applicable legislation, including with respect to the above.

    The Partner can find information about the Products and Services and descriptions on the Platform. This information is only instructive and for the purpose of giving the Partner the best prerequisites for evaluating selected Products before making the reservation. There may be instances where the Platform is not updated and where the actual product range, stocked items etc. is not as stated on the Platform. In such cases, LETS DO GOOD is of no liability. It is the Sharer that is responsible for providing information about the Products to ensure that it is factually accurate and up-to-date. LETS DO GOOD does not undertake any such responsibility and, hence, has no liability for the contents of or availability of information regarding the Products.

    If the Partner is in doubt about allergy warnings, contents of a dish or any other menu information, the Partner shall confirm with the Sharer directly before ordering. The Sharer’s contact information will appear on the Platform. The Partner may always cancel the Reservation Order, if the cancelation is due to ingredients, allergens or other labelling related information regarding the Product.

    Upon Pick-up (as defined below), the Sharer shall provide the Partner with information regarding list of ingredients, allergens and other labelling related information regarding the Product. Any Products sourced via the LETS DO GOOD Platform shall be consumed immediately after Pick-up and/or as instructed by the Product Label or the Sharer. LETS DO GOOD will not assume any liability for Partners’ adverse reactions from Products for any reasons, including if consumed inconsistently with the labelling or the information set out in these terms or given directly by the Sharer.

    LETS DO GOOD is not liable or responsible for any failure to perform or any delay in the performance of any obligations relating to the Products, including with respect to manufacturing, sale, purchase, storage, preparation, production, processing, marking, delivery, quality, ingredients, allergens or handling of the Products.

  11. Reservation of Products
  12. A list of active Sharers can be found in the app. If the Partner has allowed the app to use location services, the app will track the Partner’s location and the list will show Sharers near the Partner. Once the Partner has selected the Sharer and Product, the Partner will be given the opportunity to submit his or her order by clicking “reserve”, “place my reservation” or a similar button.

    The list is solely established in consideration of a geographical criteria. The Partner has the possibility to filter the results in the app consideration of the availability of Products to reserve, of the Pick-up hour, of the nature of Products being delivered, r as otherwise determined by LET’S DO GOOD .

    The referenced Sharers are the ones who are active on the Platform.

    The supply of Products on the Platform is only an invitation to the Partner to place a reservation.

    A reservation order made by the Partner via the Platform (“ Reservation Order”) is considered an offer by the Partner to the Sharer to receive a Product.

    The Reservation Order shall be accepted by the Sharer upon Pick-up and, hence, the reservation shall be final and binding upon the Sharer and Partner upon Pick-up of the Product (as defined below), subject, however, to the limitations in the cancellation rights due to the nature of the Concept, as described in clause 7 below.

  13. Reservation Confirmation
  14. Upon receiving the Reservation Order, LETS DO GOOD will begin processing it by sending the reservation to the relevant Sharer. LET’S DO GOOD will notify the Partner, that the Reservation Order has been received (“ Reservation Confirmation ”) and is being processed. Please note that any confirmation page that the Partner may visit on the Platform merely indicates that the reservation has been received and is being processed and does not mean that the reservation has been accepted by the Sharer.

    The Reservation Confirmation should be saved by the Partner. The Reservation Confirmation will contain information regarding the reservation placed by the Partner.

    Please note that the Reservation Confirmation does not mean that the reservation is accepted but is merely a confirmation of receipt of the Reservation Order.

  15. Right of cancellation
  16. LETS DO GOOD's concept is to avoid waste of food, clothing and household items and therefore, if the Sharer has no Products in excess, the Sharer may cancel the Reservation Order up until two hours before the beginning of the agreed time of Pick-up (as described below). In this case, the Partner will receive a cancellation notification from LETS DO GOOD or the Sharer via email and/or SMS/and or a notification from the Platform provided that the contact information provided to LETS DO GOOD is correct, and that the Partner has agreed to receiving such notifications.

    Since the Products especially food are perishable goods and since LETS DO GOOD’s concept is to avoid waste of food and other products, the Partner can only cancel the Reservation Order up until two hours before the beginning of the agreed time of Pick-up. However, the Partner may cancel the Reservation Order until Pick-up, if the cancelation is due to ingredients, allergens or other labelling related information regarding the Product.

    The decision to use the right to cancellation shall be communicated by the Partner to LETS DO GOOD via the complaint link in the Platform. If the Partner cancels the Reservation order outside of the rights set out above, the Partner will not be entitled to refund.

  17. Pick-up
  18. Products reserved on the Platform must be picked-up by the Partner at the stated pick-up address (“Pick-up”). The Pick-up time will normally be in a time period of 10-30 minutes but can be both shorter and longer. Sharer description and details about when and where the Products can be picked up will appear on the Platform and is stated in the Reservation Confirmation as well. If the Partner arrives at the Pick-up address before the specified pick-up time, we ask him or her to please wait at the agreed upon location. Be aware that if the Partner arrives too late, the Sharer may be closed and/or the Product may be unavailable.

    Since the Products are perishable goods and since LETS DO GOOD’s concept is to avoid waste of food and other products, the Sharer is entitled to give the Product to another Partner if the Partner does not Pick-up the Reservation Order within the time period set out in the Reservation Confirmation.

    Upon Pick-up, the Partner shall show his or her Reservation Confirmation in the LETS DO GOOD app to the Sharer or Sharer’s representative, after which the reserved product will be surrendered to the Partner. It is the Partner’s responsibility to ensure that the Reservation Confirmation in the app can be shown at Pick-up. The Partner is required to make sure that the Products and number of Products handed out correspond to the Partner’s reservation.

  19. Price
  20. Since LETS DO GOOD’s concept is to avoid waste of food and other products all the products posted on the app are free. The Partner will not sale the product to the Receiver at the point of the exchange nor charge the Receiver incurred costs of delivery. Similarly, the Receiver will not request for logistical support nor contact the Sharer outside reservations made in the app. This will be considered as exploitation, harassment and a disregard of LETS DO GOOD policies and will attract a penalty of account closure and penalty fee of ten thousand Kwacha (ZMW10,000.00)

  21. Seed The Business Pitch Terms
  22. If your interest is to financially support local businesses, only bank transfers and mobile money will be accepted.

    Upon making a payment, the contributed amount will be reflected alongside the selected business. The contributor will be noticed immediately the business reached the target.

    LET’S DO GOOD will share the Contributor’s bank or mobile money details on the platform. If the Contributor’s payment method is rejected when trying to donate to the business pitch, the Contributor should verify that the entered information is correct.

    If the Contributor has corrected the error and the transaction is still rejected, LETS DO GOOD recommends that the Partner contacts his or her bank.

    Due to standard banking procedures, once the Contributor has made a Reservation Order via mobile money and bank transfer and the payment has been authorized, the bank or mobile money service provider will reserve the full amount of the Reservation Order. If the Reservation Order is subsequently rejected by the Contributor or cancelled for any other reason in accordance with these Terms, the bank or mobile money provider will not transfer the funds for the order to LET’S DO GOOD. And if the Contributor changes their mind after the transaction, they will need to write to LETS DO GOOD and give a brief explanation for the withdrawal. LETS DO GOOD , will refund the Contributor. However, this may take up to 10 working days (or longer, depending on the Contributor’s bank or mobile money service provider), and LET’S DO GOOD does not have authority to make enquiries to a Contributor’s bank or mobile money service provider. The Contributor must do so.

    By accepting these Terms, the Contributor accepts the method of payment set out above and acknowledges and agrees that LETS DO GOOD is not responsible or liable to the Contributor in relation to the above.

  23. Right of complaint
  24. In case of a complaint concerning a Product or Service, the Partner shall address the complaint to the Partner Service of LETS DO GOOD before considering any other action. LETS DO GOOD will handle all claims as LETS DO GOOD deems correct and any decision by LETS DO GOOD regarding the Product is entirely up to LETS DO GOOD .

    In the event that the intervention of LETS DO GOOD is not to the satisfaction of the Partner, these Terms do not limit the means available to the Partner to resolve the dispute it has with the Sharer under statutory law. The Services are covered by statutory consumer protection legislation and other statutory legislation regarding purchase of goods in Zambia and provisions set out herein regarding defects and delays.

    All complaints are handled exclusively by LETS DO GOOD and the Partner shall direct complaints against LETS DO GOOD and not the Sharer.

    The Partner shall verify the content of the Products upon receipt.

    In case of a complaint, the Partner shall contact LETS DO GOOD via the complaint link on the Platform and provide the requested information and information about the Products and why the Partner is unsatisfied. After receiving the complaint, LETS DO GOOD will process the complaint in cooperation with the Sharer if relevant and the Partner will receive a reply from LETS DO GOOD within 10 business days.

    In case the Partner is not satisfied with LETS DO GOOD’s reply, the Partner may submit a complaint to the relevant consumer protection authority (in Zambia).

  25. Partner reviews
  26. In particular (but without limitation), any reviews that the Partner submits through the Platform may not:

    • Contain any defamatory, obscene or offensive material;
    • Promote violence or discrimination;
    • Infringe the intellectual property rights of another person or legal entity
    • Breach any legal duty owed to a third party (such as a duty of confidence);
    • Promote illegal activity or invade another’s privacy;
    • Give the impression that they originate from us; or
    • Be used to impersonate another person or to misrepresent your affiliation with another person.

    LETS DO GOOD does not control, modify or edit any reviews posted, except that LETS DO GOOD is entitled to remove or edit at any time any reviews posted, uploaded or transmitted to the Platform in the event that the review breaches one or more of the prohibitions mentioned above or is otherwise deemed fraudulent.

    The reviews contained on the Platform are for information purposes only and do not constitute advice from LET’S DO GOOD. Reviews reflect the opinions of Partners who have ordered through the Platform or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, LETS DO GOOD assume no responsibility or liability to any person for any reviews, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that the Partner may encounter in any such reviews.

    LETS DO GOOD is entitled to share the reviews.

    The Partner will not receive compensation or benefits from making reviews through the Platform.

    There may be a delay between the filing of the review and the publishing hereof.

  27. Partner behavior
  28. Partners are requested to show respect for the Sharer, Receiver and Contributor, as well as LETS DO GOOD personnel.

    The Partner is informed that in case of inappropriate behavior towards the Sharer, the other Partners of the Sharer or LETS DO GOOD, or if the Partner commits a crime against or in the Sharer or Receiver in connection with the Service, or violates the code of conduct rules of the Sharer or LET’S DO GOOD or any other similar behavior, LETS DO GOOD may, in particular after complaints made by the Sharer, ban, exclude or suspend the Partner from the Platform and the Services. The intervention of LETS DO GOOD does not deprive the Sharer of the means and rights at its disposal to obtain possible reparations.

  29. Limitation of liability
  30. LETS DO GOOD shall not be liable for losses arising out of or in connection with

    1. Matters for which an Sharer bears the responsibility,
    2. Faults of third parties or through non-attributable interruption of availability of the Platform;
    3. orders by Partners made using fraudulently obtained payment data or other contractual data (e.g. the “phishing” of credit card data, identity theft etc.);
    4. content of sites to which the Platform links, including the accuracy of the linked sites and the data protection at such site;
    5. similar events as set out under (i) – (iv).

    LET’S DO GOOD is not liable or responsible for any failure or non-compliance with respect to its Services if such failure is caused by circumstances outside LET’S DO GOOD’s control. Such circumstances may be but is not limited to disruptions in the operation of LET’S DO GOOD and/or the Sharer as a result of legislation, acts of state or public authorities, acts of war, terrorism, strikes, physical blockades, lockouts and natural disasters.

    LET’S DO GOOD shall only be liable for direct losses and shall in no event be liable for indirect or consequential losses. In all events, except in the event of fraud or wilful misconduct, Lets Do Good liability is limited to the amount of DKK.

    This also applies in respect to product liability.

  31. Intellectual Property
  32. The Partner may use the Platform and print and download extracts from the Platform for his or her personal non-commercial use on the following basis:

    • The Partner must not misuse the Platform (including hacking or “scraping”).
    • Unless otherwise stated, the copyright and other intellectual property rights in the Platform and in material published on it (including without limitation photographs and graphical images) are owned by LETS DO GOOD or LETS DO GOOD’s licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Terms, any use of extracts from the Platform other than in accordance with this clause 16 is prohibited.
    • The Partner may not modify the digital or paper copies of any materials that he or she prints in accordance with this clause 16 and the Partner may not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
    • The Partner shall ensure that LETS DO GOOD’s status as the author of the material on the Platform is always acknowledged and referenced.
    • The Partner is not allowed to use any of the materials on the Platform or the Platform itself for commercial purposes without obtaining a license from LETS DO GOOD to do so.

    Except as stated in this clause16, the Platform may not be used, and no part of the Platform may be reproduced or shared in any other Platform or included in any public or private electronic retrieval system or service, without LETS DO GOOD’s prior written permission.

  33. Governing law
  34. These Terms (and any Reservation, Sharing, Receiving of Products and Contributions to profiled businesses made hereunder) are subject to the laws of the Zambia.

    Any dispute arising out of or in connection with these Terms shall – where such dispute cannot be settled amicably – be decided by the courts of Zambia in which the Sharer, Receiver and Contributor from which the reservation or Contribution is made.

    Irrespective hereof, the Partner may always submit a complaint to the relevant consumer protection authority in Zambia in which the Sharer, Receiver and Contributor from which the reservation, exchange and contribution is made.